FAQs

Welcome to the FAQ section for Little Lady Boutique! We’ve compiled answers to the most common questions about our products, ordering process, and policies. If you can’t find the answer you’re looking for, please don’t hesitate to contact us!

About Our Brand & Products
Q: What does Little Lady Boutique sell?
A: We specialize in high-quality, stylish, and comfortable Girls’ Clothing for a range of ages. Our collection includes dresses, tops, bottoms, outerwear, and accessories designed to celebrate childhood.

Q: Where is Little Lady Boutique located?
A: Our primary operations are based in the heart of New York City. You can find our physical address here: 110 Greene St, New York, NY 10012, United States.

Q: Where can I shop for your products?
A: You can browse and purchase our full collection anytime on our official website: https://eccentrendz.shop.

Q: How do I choose the correct size?
A: We highly recommend referring to the specific Size Guide available on each product page. Sizing can vary between styles and brands, so checking the measurements is the best way to ensure a perfect fit for your little lady.

Ordering & Payment
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express, Discover) as well as other secure payment options displayed at checkout.

Q: Can I modify or cancel my order after it has been placed?
A: We process orders quickly! If you need to modify or cancel your order, please contact us immediately at support@eccentrendz.shop. We can usually accommodate requests if the order has not yet been processed for shipping. Once an order has shipped, it cannot be canceled.

Q: Will I receive an order confirmation?
A: Yes. You will receive an email confirmation immediately after your order is placed, and a second email with tracking information once your order ships. Please check your spam folder if you do not see it within a few hours.

Shipping & Delivery
Q: What are your processing times?
A: Orders are typically processed and shipped within 1-2 business days (Monday–Friday).

Q: Do you offer free shipping?
A: Yes! We offer FREE Standard Shipping on all domestic U.S. orders that meet our minimum threshold (details are available on our Shipping Information page).

Q: Do you ship internationally?
A: Yes, we ship to many international destinations. Shipping rates and delivery times will be calculated at checkout. Please note that the customer is responsible for any customs duties or import taxes levied by their country.

Q: How do I track my order?
A: Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier’s website.

Returns, Exchanges, & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery for items that are unused, unworn, and have all original tags attached. Please see our full Refund and Returns Policy page for complete details.

Q: How do I start a return?
A: To initiate a return, please email us at support@eccentrendz.shop with your order number and the items you wish to return. We will provide you with an authorization number and instructions.

Q: Are return shipping costs covered?
A: Customers are responsible for the cost of return shipping unless the item is deemed defective or if there was an error on our part.

Q: When will I receive my refund?
A: Once we receive and inspect your return, we will notify you of the approval status. If approved, the refund is processed back to your original payment method within 7-10 business days.

Need Further Assistance?
We are always happy to help!

Email: support@eccentrendz.shop (We aim to respond within 24 business hours)

Website: https://eccentrendz.shop

Location: 110 Greene St, New York, NY 10012, United States